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Hi, my name is Anthony and today
I will be making a short video

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looking at how to choose the right
transcription services for you.

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Firstly, some basic information about
the transcription services industry.

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There are three major differences
between online transcription companies.

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The first is Sectors.

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Different companies have different
specialisms including medical transcription,

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legal transcription, media, journalism and
more so consider which is best for you.

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Differences in approach include
writing style

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(for example intelligent verbatim or
verbatim)

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and transcript format
(standard, time coded or subtitled).

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Finally, we have standards and turnaround
times which can be hugely varied.

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Looking at turnaround times for urgent
work, there are some things to consider.

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First of all, compromising.

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Transcription is a time consuming
process and it’s important

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not to compromise on quality.

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The best advice is to go with a company
that has a good track record of urgent

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files and is confident to promote
and take on urgent work.

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Having to convince a transcription
company to take on urgent work

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should ring alarm bells about their capacity
to meet your deadlines.

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Getting it right.

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The shorter the deadline, the higher
the price, so make sure you need

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a quick turnaround to keep costs down.

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In looking at other options, remember a
higher price doesn’t always mean

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superior quality in terms of urgent
work so consider trying to extend your

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deadlines or better still, plan ahead.

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Next section, we will look at proofreading.

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The standard for proofreading when
it comes to transcription services

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is the transcriptionist who types out the
interview, focus group or

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dictation will proofread the document
on completion.

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There will usually be a charge for
an extra proofreader.

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Ascertain whether this is the case
so you know what to expect.

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Also, plan ahead.

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Proofreading takes time, so deadlines may
need to be extended to add on this service.

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If you do have a long enough
deadline, an option is to check first

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whether a proofread is required before
ordering the service.

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Next, we’ll take a look at the
Industry Knowledge.

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This one is really important for
more technical transcriptions such as

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medical transcription, legal transcription
or academia.

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Industry knowledge helps with
accuracy in terms of terminology

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and spellings, making for higher
quality transcripts.

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Industry knowledge can also mean
quicker transcription and typing as

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less research is required.

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When it comes to cost savings, a
company with experience in your industry

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should able to offer packages for
all of your requirements.

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For example, transcription as well
as copy typing, formatting,

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subtitle writing and more...

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Next we will take a look at File Confentiality.

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File Confidentiality is hugely important
when it comes to working online.

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Check if the transcription service you
are looking at offers flexibility when it

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comes to uploading large,
sensitive audio and video files.

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Also consider the reliability of the FTP.

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In-house file transfer systems may
help transcription companies to create

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a streamlined process, but might
not be as reliable or easy to use as larger

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FTP companies such as DropBox,
WeTransfer, YouSendIt and many others.

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Also when it comes to technical
aspects of working with video transcription

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and audio transcription, the website
should be easy

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to use with clear instructions.

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There should be technical support
available when required,

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and the company should be able
to demonstrate industry specific

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technical knowledge and experience.

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Next we will take a look at
Client Confidentiality.

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Client confidentiality is paramount.

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Check and confirm what processes
are used for transcriptionist

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recruitment and vetting.

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Are confidentiality agreements signed?

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Are secure technical procedures in place
to encrypt documents?

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If your company is UK based, check that
your chosen UK transcription company

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is registered with the Data Protection Act.

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And lastly, just some final thoughts
and ideas.

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Try to talk directly with your
chosen transcription service provider to

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find out how flexible they are to work
to your requirements.

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Flexibility is such a huge asset to
any online company and packaging

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your projects together can save a
lot of time and money.

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Remember, starting any professional
relationship is a big step,

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so think about what you need to know
beforehand and ask the right questions.

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We hope this video helped you
on your journey

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to finding the right transcription company.

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Thanks for watching.